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Terms of Service

CONVERSION TERMS & CONDITIONS

This Conversion Terms & Conditions Agreement ("Agreement") is made and entered into as of the date of signing by and between:

Home On Wheels Ltd T/A Maverick Outdoors ("Converter"), with its principal place of business at Unit 18 Space Business Centre, Plato Cl, Tachbrook Park Dr, Warwick CV34 6YA, and (Customer")

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2. TERMS OF SERVICE

2.1 Payment Terms

• Customer agrees to pay the full conversion price as outlined in the quote.

• Work will not commence until the agreed deposit has been received.

• The completed vehicle will not be released until full payment has been made and a title retention clause will apply and the converter is able to remove goods that have been fitted as part of the conversion and charge an additional charge of £60 + VAT per hour for time spent removing.

2.2 Vehicle Supply and Responsibility

• Customer is responsible for supplying the base vehicle for conversion.

• Customer confirms that the vehicle is roadworthy, free from mechanical faults, and suitable for conversion.

• Any defects or issues found during the conversion process that require rectification will be at the Customer’s expense.

• Customer is responsible for either taxing the vehicle or registering it as off the road for the duration of the build

2.3 Delivery and Collection

• Customer must deliver the vehicle to the Converter’s premises at the agreed date and time.

• Customer shall collect the vehicle upon completion unless alternative arrangements are agreed in writing.

• Lead times to start the build will vary and be agreed outside of this agreement. Typical build times take between 6-8 weeks. Sometimes builds can be quicker than this and sometimes longer depending on if there are any supply issues with suppliers or particular aspects of the building result in longer lead times. We will keep you informed throughout the build of progress and notify you at the earliest opportunity should there be a delay.

• If a vehicle is dropped at either the Converter or a sub contractors site that is related to the converter, however no payment is made and a customer wishes to withdraw their conversion, a storage fee of £10 per day is applicable for the duration of the time the vehicle is parked.

3. VEHICLE CONDITION AND WARRANTY

3.1 Warranty Coverage

• The base conversion warranty is for 1 year and covers the components listed in Section 5.

• An extended year warranty will be applicable if visiting our yearly servicing and habitation check. We recommend this is done between November - December as it is best to replace the oil before the camper sits idle for a prolonged period of time in the cold. The habitation check, maintenance, re sand/oiling of worktops / tambour door faces as required, including full service and vehicle inspection is priced at £624.

• Any warranty claims must be reported promptly in accordance with Section 7.

• Normal wear and tear, misuse, neglect, or failure to follow maintenance guidelines will void any applicable warranty.

• Some specific components may have an extended warranty, in which case the parts will be covered for the duration of their warranty. There will still be a labour charge for the repair or replacement. This will be charged at £60+VAT per hour.

4. CUSTOMER RESPONSIBILITIES AND CONFIRMATIONS

By signing this agreement, the Customer confirms the following:

4.1 Vehicle Operation and Maintenance

• Customers understand the correct operation and maintenance requirements of all installed systems.

• The water system must be fully drained during winter to prevent damage.

• Water system treatment with a de-calcifier every three months is required.

• The electrical system must be fully charged before long periods of inactivity, and the Clayton power unit must be switched off when not in use.

• The roof must be secured correctly during transit; any damage from incorrect use is not covered under warranty.

• The elevating roof should be polished once per year for longevity.

4.2 Modifications and Performance Considerations

• Installation of all-terrain or oversized tyres may affect the speedometer’s accuracy, resulting in an actual travel speed higher than indicated.

4.3 Safe Storage and Usage

• Heavy objects should not be stored in overhead cabinets to prevent damage and safety hazards.

4.4 Issue Reporting and Assistance

• Any issues must be reported as soon as possible.

• If remote assistance is not possible, the vehicle must be brought to the Converter or an approved partner for assessment and repair.

• Failure to report issues promptly may result in additional costs or invalidation of warranty coverage.

5. WARRANTY COVERAGE

5.1 Conversion Warranty

The following components are covered under the conversion warranty:

• Fridge

• Hob/sink

• Grill (where fitted)

• Oven (where fitted)

• Electrical system, including the fuse box and electronic battery charger

• Smart charging system (where fitted)

• Diesel heater (where fitted)

• Bed

• Other Electrical components

• Water system components

• Roof shell, including struts

• Elevating bed, including struts

• Swivel seat mechanism (where fitted)

6. LIABILITY LIMITATION

• The Converter is not liable for damage resulting from improper use, failure to follow maintenance guidelines, or modifications made after delivery.

• Customer assumes full responsibility for vehicle maintenance post-conversion.

7. CANCELLATION AND REFUND POLICY

• Deposits are non-refundable unless otherwise agreed in writing.

• Once work has commenced there is no refund available and the full conversion cost will be payable.

8. DISPUTE RESOLUTION

• Any disputes arising from this agreement shall first be addressed through mutual discussion.

9. MARKETING MATERIAL

• The converter is able to use images taken by themselves, staff, or the general public during or after the conversion. Property of these images if taken by the converter will remain property of the converter and can only be used by another party if an agreement in writing has been made.