The pop-top will not liftInfo
Open a window or door first: a sealed van holds the roof down like a vacuum. Then check both straps above the seats are loosened most of the way, not just one. Push up gently from the middle. Full steps for raising the roof.
The pop-top will not close, or springs back upInfo
The canvas is bunched up under the roof edge. Lift the roof again, fasten every internal clip including the one across the bed, then pull the canvas inward and fold it neatly as you bring the roof down. Keep a window or door open while you do it. Full steps for closing the roof.
The water pump keeps runningInfo
On vans with the underslung tank, this means the tank is empty. Switch the pump off at the switch under the sink, then refill. More on the underslung tank.
No water at the tapInfo
With the standard under-sink tank, check the tank has water in it and the pump is sitting inside the tank. Turning the tap on is what starts the pump. With the underslung tank, check the pump switch under the sink is on. Water guides.
The rear seat will not lock in placeInfo
If the floor handle will not push fully down, or you hear a metal clunk, the seat is sitting between locking positions. Slide or wiggle it gently until it drops in, then push the handle fully down. Sliding the rear seat-bed.
The double passenger seat is stiff to turnInfo
Loosen all five bolts a little at a time, four at the back and one inside the chair. Fully undoing one bolt at a time makes the others bind. Turning a double seat.
Something electrical has stopped working4 steps
If something on the 12V side stops working, such as the lights, fridge, USB sockets or heater fan, a blown fuse is the most likely cause.
- Check the 12V is switched on at the Clayton unit and that the battery is not low.
- Open the cupboard directly underneath the Clayton. The fuse box is on the wall inside.
- Look for a red light. If a fuse is faulty, the light beside it comes on, so you can see straight away which one it is.
- Swap that fuse for a new one of the same rating. The number is printed on the fuse.
The van's starter battery is flatInfo
The Clayton power unit can give the starter battery a boost. See jump starting from the Clayton unit.
The hook-up cable is getting warmInfo
Unplug it and unwind the whole cable before reconnecting, even if the post is right beside the van. A coiled cable can overheat.
An AdBlue warning light has come onInfo
Top up the AdBlue. Its filler cap is usually next to the diesel cap, so take care not to put one in the other.
The heater is not behavingInfo
If the control is showing a code, look it up in heater fault codes. Low fuel is the most common cause. Heaters that sit unused can build up carbon, so run yours for 15 to 20 minutes once a month. Heater care.